KnoxPlans is the City’s innovative process for Plans Review which uses a web-based digital plan submission and review process. Electronic submission of plans is a practice in the construction industry that saves customers hundreds of dollars in printing and storage costs, and results in faster permit processing. This process allows you to submit online drawings and other plan documents for an online review resulting in a reduction in cost, paper, time, and money. No more paper copies, wasted gas, parking costs, or trips downtown. After plans are uploaded, the City’s reviewers will review them online. You will be able to see the review results as soon as they have been made. With this new and more efficient review process, you will see faster results and have more time to make corrections.
First-time users cannot access the site directly prior to an account being created in association with a project application. Once an account has been generated, all future projects will be stored in the same account.
KnoxPlans User Quick-Guide(PDF, 594KB)
Go to KnoxPlans
The first time you are invited to join a project in KnoxPlans, you will receive an email notification. This email will contain a temporary password and a link to KnoxPlans. KnoxPlans uses pop-up windows (browser windows with no toolbars). If no KnoxPlans window appears when logging on, there may be a pop-up blocker installed that is preventing the main project window from opening. Allow pop-ups for the KnoxPlans site (pop-up blockers can be configured to allow pop-ups for specified sites).
To log in:
Click on the “Login to KnoxPlans” link. This will automatically open a login screen web browser. You can also open a web browser and type in your KnoxPlans URL (https://knoxville-tn-us.avolvecloud.com/Portal/Login/Index/KXTN-Prod).
Type or paste the temporary password into the Password Field and click Login. The password is case sensitive and must be entered exactly as it was provided to you in the email. If you have never logged into KnoxPlans with your default password, then you will not be able to reset your password. Once a successful login has occurred with a default (unencrypted) password, you will be taken to the Profile screen to enter a security question and answer, then the "Forgot Password?" link will be available to you.
Once you successfully log in, you will be taken to your user profile, where you will need to reset your password, create a security question and answer, and enter some additional information about yourself.
Fill in the required fields (those marked with a red asterisk * (and highlighted), and click “Save.” You can return to this screen at any time by clicking on the “Profile” button on the Main Tool Bar.
After saving your profile information, you will be taken to the homepage, where your list of active projects will display. If workflow is part of the configuration, then assignments, referred to as tasks may also display on the home page in the Task tab.
Logging in to KnoxPlans a second time (and every time after that); you will use the password that you entered in your User Profile page. After logging in, you will be taken to your home page. From this page, you can view the projects you have been invited to and all tasks for you to complete.
If you ever forget your password, click on the “Forgot Your Password?" link below the Login button. The use of the “Forgot Your Password?” link requires that the user has logged in at least once and no longer has a temporary password associated to their account
The FAQ list is currently under development. Additional information will be available soon but, in the meantime, please call the office with your questions at 865-215-3669.
It is possible that the project you are looking for is listed under another email address. When you complete an application, if you enter an address other than the one that you usually use (maybe your personal email as opposed to the company email) the system will create a new account and attach the project there.
If you contact the system administrator they should be able to locate your project and relocate it to the correct account. Note: Relocating projects to another account cannot be done to groups of projects.
The new version of KnoxPlans has a particular naming convention which is designed to provide better information to the review groups and allows for new tools which can speed up review times. All construction drawings uploaded into the drawings folder will have to adhere to the following standards:
The file naming convention is: one or two characters (see list) and three digits, optional period and two digits, dash, sheet name.
Examples of file naming:
Naming Convention Characters